The brave new service strategy : aligning customer relationships, market strategies, and business structures (Record no. 67319)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00492nam a2200169Ia 4500 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | GS 658.812 G982b 2000 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gutek, Barbara A. |
| 245 #0 - TITLE STATEMENT | |
| Title | The brave new service strategy : aligning customer relationships, market strategies, and business structures |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York |
| Name of publisher, distributor, etc. | American Management Association |
| Date of publication, distribution, etc. | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent/Page number | 316 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Classification | |
| Item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Permanent Location | Current Location | Shelving location | Date acquired | Full call number | Barcode | Date last seen | Price effective from | Item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Graduate Studies | Graduate Studies | Graduate Studies | Graduate Studies Section | 2018-12-06 | GS 658.812 G982b 2000 | GS00209 | 2018-12-06 | 2018-12-06 | Books |