Gutek, Barbara A.
The brave new service strategy : aligning customer relationships, market strategies, and business structures - New York American Management Association 2000 - 316
Customer services
GS 658.812 G982b 2000
The brave new service strategy : aligning customer relationships, market strategies, and business structures - New York American Management Association 2000 - 316
Customer services
GS 658.812 G982b 2000