000 00280nam a2200109 4500
999 _c68263
_d68263
100 _aFrei, Frances X.
245 _aThe Four things a service business must get right
260 _cApril 2008
300 _aVolume 4 Number 86: 70-80
650 _aBUSINESS STRATEGY
942 _2lcc
_cP