| 000 | 00492nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 181206s9999 xx 000 0 und d | ||
| 050 | _aGS 658.812 G982b 2000 | ||
| 100 | _aGutek, Barbara A. | ||
| 245 | 0 | _aThe brave new service strategy : aligning customer relationships, market strategies, and business structures | |
| 260 | _aNew York | ||
| 260 | _bAmerican Management Association | ||
| 260 | _c2000 | ||
| 300 | _a316 | ||
| 650 | _aCustomer services | ||
| 942 | _2lcc | ||
| 942 | _cBK | ||
| 999 |
_c67319 _d67319 |
||