000 00302nam a2200097Ia 4500
008 180820s9999 xx 000 0 und d
050 _aC PE 1116.R47 H179 2012
100 _aHall, Stephen/ Blappert, Troy
245 0 _aFirst class service 2 : english for the tourism and hospitality industry
942 _cBK
999 _c65039
_d65039