000 00283nam a2200097Ia 4500
008 180820s9999 xx 000 0 und d
050 _aC HF 5415.13 L944 2007
100 _aLovelock, Christian/ Wirtz, Jochen
245 0 _aServices marketing : people, technology, strategy
942 _cBK
999 _c64389
_d64389