000 00310nam a2200097Ia 4500
008 180820s9999 xx 000 0 und d
050 _aC 658.8 B815s 1999
100 _aBrown, Stanley A.
245 0 _aStrategic customer care : an evolutionary approach to increasing customer value and profitability
942 _cBK
999 _c62618
_d62618