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	1.	No cover image available Are pay-for-performance systems missing the mark? by Bukovinsky, David Publication details: October 2013 Availability: No items available. Log in to add tags
	2.	No cover image available Best practices : building your business with customer-focused solutions by Hiebeler, Robert Publication details: New York ; Simon and Schuster ; 1998 Availability: Items available for loan: College Library (1)Call number: C 65.812 H531b. Place hold Log in to add tags
	3.	No cover image available The brave new service strategy : aligning customer relationships, market strategies, and business structures by Gutek, Barbara A Publication details: New York ; American Management Association ; 2000 Availability: Items available for loan: Graduate Studies (1)Call number: GS 658.812 G982b 2000. Place hold Log in to add tags
	4.	No cover image available Change with your customers and win big by MacMillan, Ian C Publication details: October 2008 Availability: No items available. Log in to add tags
	5.	No cover image available Nudge your customers toward better choices by Goldstein, Daniel G Publication details: December 2008 Availability: No items available. Log in to add tags
	6.	Service marketing : people technology, strategy by Lovelock, Christopher Edition: 7th Publication details: Singapore ; Pearson ; 2015 Availability: Items available for loan: College Library (1)Call number: C HF 5415.13 L5883 20151,947.00. Place hold Log in to add tags
	7.	No cover image available Services marketing by Zeithaml, Valarie A Publication details: New York ; McGraw-Hill Co. ; 1996 Availability: Items available for loan: College Library (1)Call number: C 658.8 Z37s 1996. Place hold Log in to add tags
	8.	Services marketing by Yang, Long Publication details: New York ; Arcler Press ; 2015 Availability: Items available for loan: College Library (1)Call number: C HD 9980.5 Y16s 20156,025.00. Place hold Log in to add tags
	9.	Services marketing : integrating customer focus across the firm by Wilson, Alan Edition: 3rd Publication details: London ; McGraw Hill Education ; 2017 Availability: Items available for loan: College Library (1)Call number: C HD 9980.5 W691 20166,296.50. Place hold Log in to add tags
	10.	Services marketing : integrating customer focus across the firm by Zeithaml, Valerie A Edition: 6th Publication details: New York McGraw-Hill Education 2016 Availability: Items available for loan: College Library (1)Call number: HD 9980.5 Z45 2016. Place hold Log in to add tags
	11.	No cover image available What is a free customer worth? by Gupta, Sunil Publication details: November 2008 Availability: No items available. Log in to add tags

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