Gutek, Barbara A. <br/><br/>
The brave new service strategy : aligning customer relationships, market strategies, and business structures 

 - New York  American Management Association  2000 
 - 316 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>LC Class. No.: </label>GS 658.812 G982b 2000