Fitzimmons, James A. <br/><br/>
Service management: operations, strategy information technology 

 - 8th 
 - New York   McGraw-Hill Education  2015 
 - 524 
<br/><br/><label>ISBN: </label>978-981-4714-05-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-marketing
<br/><br/><label>LC Class. No.: </label>C HD 9980.5 F584s 2015