Oakland, John S. <br/><br/>
Total quality management and operational excellence : text with cases 

 - 4th 
 - New York  Routledge  2014 
 - 530 
<br/><br/><label>ISBN: </label>978-1-138-22165-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management - Case studies
<br/><br/><label>LC Class. No.: </label>C HD 62.15 O173 2014