Zeithaml, Valarie A./ Bitner, Mary Jo/ Gremler, Dwayne D.
Service marketing : integrating consumer forces across the firms - Boston McGrawHill 2006 - 708
007-124496-4
Service industries - Marketing
C HF 5415.122 Z37 2006
Service marketing : integrating consumer forces across the firms - Boston McGrawHill 2006 - 708
007-124496-4
Service industries - Marketing
C HF 5415.122 Z37 2006